Another Friday Business Club meeting is behind us, bringing together the EMBA community around one of the key questions concerning the future of mobility.
During an inspiring conversation, Wojciech Halarewicz, Vice President of Sales & Customer Service at Mazda Motor Europe, shared his experience, showing how technology, regulations, changing customer expectations, and new business models are redefining what we have traditionally called the “automotive industry.”
💡 Among the most important conclusions were:
transition from product sales to customer experience management,
the growing role of mobility as a service,
the need for strategic flexibility in a world of constant change,
The question is not whether, but how quickly organizations must change.
We would like to thank our guest for his honesty and practical perspective from the point of view of a leader working at the intersection of strategy, sales, and customer experience.
We would also like to thank all participants—both those present in the room and online—for their active participation and excellent discussion.
See you at the next Friday Business Club!
